Agenda Outline

Event Details

6 July 2022, Wednesday

Day Conference: 9 AM - 5.30 PM (SGT)
Gala Dinner: 6.30 PM - 9 PM (SGT)

JW Marriott Hotel Singapore South Beach, Grand Ballroom
30 Beach Road, Access via Nicoll Highway, Singapore, 189763

Wed Jul 6

Agenda

8:30 AM

8:30 AM - 9:00 AM SGT

Registration

9:00 AM

9:00 AM – 9:40 AM SGT

Opening Address

SS&C Blue Prism’s future vision and what’s to come for our partners, customers, and prospective customers.

speaker Sunny Saha

Sunny Saha

APAC COO
SS&C Blue Prism

Speaker
speaker Gautam Moorjani

Gautam Moorjani

General Manager
Intelligent Automation Solutions
SS&C Technologies

Speaker

9:40 AM

9:40 AM – 10:25 AM SGT

Transforming to Win in the Future of Work

With the onset of the fourth industrial revolution, new business models and jobs are being created, and destroyed, at a dizzying pace. Meanwhile, the COVID-19 pandemic has accelerated the pace of change globally and regionally. Discover key trends shaping the future of work at the intersection of technology and people, and challenge your thinking around transforming to win.

speaker Su-Yen Wong

Su-Yen Wong

Professional Speaker, Board Director


Guest Speaker

10:25 AM

10:25 AM – 10:55 AM SGT

Tea Break

11:00 AM

11:00 AM – 11:30 AM SGT

Product Strategy and Roadmap

Understand SS&C Blue Prism’s short-, medium- and long-term plans for its intelligent automation platform. Learn how we will make the platform smarter, more collaborative, and easier to operate while, at the same time, strengthening our legacy as the scalable, secure, enterprise-grade solution for digital labour.

speaker Dan Ternes

Dan Ternes

APAC CTO
SS&C Blue Prism

Speaker

11:30 AM

11:30 AM – 12:20 PM SGT

Big Challenges to Great Outcomes: Turning Investments Into Results

The intelligent automation programmes that deliver the best value to organisations across all sectors are those that can scale and support genuine transformation. Find out how digital leaders approach strategic planning for automation that goes beyond productivity improvement and cost reduction, to helping organisations solve their most critical business challenges.

speaker Joe Nagy

Joe Nagy

VP Industry Marketing
SS&C Blue Prism

Moderator
speaker Stephen Blunt

Steve Blunt

General Manager Automation
& Innovation
The University of Sydney

Panelist
speaker Abhi Kadian

Abhi Kadian

Head of Robotics &
Intelligent Automation
Westpac

Panelist

12:20 PM

12:20 PM - 1:35 PM SGT

Lunch

1:35 PM

1:35 PM - 1:55 PM SGT

Retailing Today: Enhancing the Interaction Between People, Experience and Relationship

Retailer A.S. Watson is one of Hong Kong’s longest standing companies and has over 130,000 employees worldwide. Find out how the organisation continues to stay relevant and competitive with intelligent automation, and the different stages it has followed to build a successful automation programme.

speaker Jack Kwong

Jack Kwong

Senior Solutions Consultant
SS&C Blue Prism

Host
speaker Vincy Leung

Vincy Leung

Head of Enterprise Architecture
Group Information Technology
A.S. Watson Group

Guest

1:55 PM

1:55 PM - 2:45 PM SGT

The Path to People-Centric, Digital-First Banking and Financial Services

The financial services industry needs to adopt new operational models to respond to competition from digital-first disruptors, as well as changing customer expectations. Intelligent automation enables traditional players to develop enhanced, seamless work processes and improve experiences for employees and customers, but true transformation requires strong governance and buy-in. Hear from the digital leaders who have made it happen.

speaker Robert Dewar

Robert Dewar

APAC VP
Financial Services
SS&C Blue Prism

Moderator
speaker Wisanu Sricharoen

Wisanu Sricharoen

FSVP Head of Transformation
Siam Commercial Bank

Panelist
speaker Hokito Salim Lew

Hokito Salim Lew

Automation Manager –
Operations Innovation
Schroders

Panelist
speaker Shantanu Dey

Shantanu Dey

VP Business Strategy and
Global Operations Support
Midland Credit Management

Panelist

2:45 PM

2:45 PM – 3:15 PM SGT

The Evolution of Digital Workers in Banking Services

Find out from technology leaders at National Australia Bank (NAB) about how they have approached and implemented a successful and highly effective intelligent automation programme. NAB discusses how they overcame common roadblocks and challenges for driving automation at scale and delivering innovation.

speaker Pamela Stooke

Pamela Stooke

Head of Technology
Workflow Automation and Robotics
National Australia Bank

Guest
speaker Vikram Thapar

Vikram Thapar

Manager, Engineer (Robotics)
National Australia Bank

Guest

3:15 PM

3:15 PM – 3:45 PM SGT

Tea Break

3:45 PM

3:45 PM – 4:30 PM SGT

Building a Zero-Wait, Zero-Touch, Zero-Error Organisation for Better Business Results

Human-augmented intelligence continues to provide greater impact in areas including one-on-one customer support or business planning. Discover how companies from multiple sectors are combining decision automation, machine learning and process automation to produce more effective business outcomes and improved customer and employee experiences.

speaker Saranjit Singh

Saranjit Singh

APAC VP Telco
& Utilities
SS&C Blue Prism

Host
speaker Shahzeb Ahmad

Shahzeb Ahmad

Senior Capability
Centre Lead Automation CoE
Shell Corporation

Panelist
speaker Michelle Hannan-Brown

Michelle Hannan-Brown

Senior Manager
RPA CoE
Air New Zealand

Panelist
speaker Don Ong

Don Ong

Head of Innovation
Advantest

Panelist

4:30 PM

4:30 PM – 5:00 PM SGT

Achieving Business Sustainability and Superior Patient Experience

The pandemic has exacerbated various systemic challenges in healthcare systems, exposing gaps in patient pathways and staff experiences. Hear how Mercy Radiology and Healthcare Holdings are addressing these challenges with intelligent automation to improve processes across their entire operational spectrum, from administrative to clinical.

speaker Dr. Lloyd McCann

Dr. Lloyd McCann

CEO and Head of Digital Health
Mercy Radiology and Healthcare Holdings

Speaker

5:00 PM

5:00 PM – 5:30 PM SGT

Leveraging Intelligent Automation to Support Our Customers

From processing customer relief requests during the pandemic to insurance claims processing during major floods, find out how Westpac has built an Automation-as-a-Service capability that can be scaled up in seconds to serve their customers quickly.

speaker Abhi Kadian

Abhi Kadian

Head of Robotics
& Intelligent Automation
Westpac

Speaker

5:30 PM

5:30 PM - 6:30 PM SGT

Pre-Dinner Networking

6:30 PM

6:30 PM SGT

Blue Prism Engage (Gala Dinner)

6:45 PM

6:45 PM - 7:00 PM SGT

Opening by Guest of Honour

7:00 PM

7:00 PM - 7:30 PM SGT

The Key to Better Customer Experience and Happier Employees

In the age of smart machines and service robots, it is essential to review the notion of standardised service solutions that facilitates efficiency at the expense of customer and employee engagement and well-being. In this presentation, Dr. Marjan Aslan sheds light on the existing research in the area of technology-based service delivery and the role of service robots in creating a better experience for customers and frontline employees. Furthermore, she touches upon some avenues for research that explore the impact of incorporating robots in service encounters to assist customers and empower frontline service employees.

speaker Marjan Aslan

Dr. Marjan Aslan

Professor, Multichannel Service Delivery
University of Canberra

Speaker

7:30 PM

7:30 PM - 7:45 PM SGT

Awards Presentation

Speakers

speaker Sunny Saha

Sunny Saha

APAC COO
SS&C Blue Prism

speaker Gautam Moorjani

Gautam Moorjani

General Manager
Intelligent Automation Solutions
SS&C Technologies

speaker Su-Yen Wong

Su-Yen Wong

Professional Speaker
Board Director

speaker Dan Ternes

Dan Ternes

APAC CTO
SS&C Blue Prism

speaker Joe Nagy

Joe Nagy

VP Industry Marketing
SS&C Blue Prism

speaker Stephen Blunt

Steve Blunt

General Manager Automation
& Innovation
The University of Sydney

speaker Abhi Kadian

Abhi Kadian

Head of Robotics &
Intelligent Automation
Westpac

speaker Robert Dewar

Robert Dewar

APAC VP Financial Services
SS&C Blue Prism

speaker Hokito Salim Lew

Hokito Salim Lew

Automation Manager –
Operations Innovation
Schroders

speaker Wisanu Sricharoen

Wisanu Sricharoen

FSVP Head of Transformation
Siam Commercial Bank

speaker Saranjit Singh

Saranjit Singh

APAC VP Telco & Utilities
SS&C Blue Prism

speaker Shahzeb Ahmad

Shahzeb Ahmad

Senior Capability Centre Lead
Automation CoE
Shell Corporation

speaker Pamela Stooke

Pamela Stooke

Head of Technology
Workflow Automation and Robotics
National Australia Bank

speaker Vikram Thapar

Vikram Thapar

Manager, Engineer (Robotics)
National Australia Bank

speaker Michelle Hannan-Brown

Michelle Hannan-Brown

Senior Manager RPA CoE
Air New Zealand

speaker Shantanu Dey

Shantanu Dey

VP Business Strategy and
Global Operations Support
Midland Credit Management

speaker Vincy Leung

Vincy Leung

Head of Enterprise Architecture
Group Information Technology
A.S. Watson Group

speaker Dr Lloyd McCann

Dr. Lloyd McCann

CEO and Head of Digital Health
Mercy Radiology and Healthcare Holdings

speaker Jack Kwong

Jack Kwong

Senior Solutions Consultant
SS&C Blue Prism

speaker Don Ong

Don Ong

Head of Innovation
Advantest

speaker Dr. Marjan Aslan

Dr. Marjan Aslan

Professor
Multichannel Service Delivery
University of Canberra

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